This is the biggest scam I have ever fallen for in my entire life. In fact I realised this was a scam about 6 months after I bought in to it, and at that point I wanted to start a website, generate traffic, optimise it purely to tell everyone what a bunch of ****s these are.
How ironic that the very person that they made angry by ripping them off is now in fact the same person who is writing about them on the internets.
I got what I thought was a good deal from the Car Shop – one of those big car supermarkets. I don’t have a problem with the Car Shop in general I thought that their salesman was actually very honest and pleasant and I found their customer service staff to be polite and reasonablw when I since called them to give them some crap. Shame they mis-sold the hell out of a warranty thats not worth the paper it’s written on!
Once I had picked my car and negotiated what I felt was a good discount it was in to the office to sign the papers. (unexpected being my first car purchase but this is where the real selling took place) We negotiated the finance deal – and I have no problem with this. The trouble was at this stage terrible scenarios were described in detail with some charts drawn by hand for good measure – what if your ECU goes this could cost XYZ, or if it fails your MOT will you have the spare £££ to get it sorted straight away.
Apparently if I took out a policy with the Warranty group every eventuality would be taken care of. I would never need to worry about anything going wrong as for the 3 years I will be paying £50 per month they would fix anything wrong with my car.
The upshot of it is they are completely useless and all that money I may as well have flushed down the toilet. I tried numerous times to get reparis covered and they are never under the warranty.
First of all I had the dreaded engine management light – just a Lambda sensor apparently. The warranty group would not deal with the garage even though they were happy to deal with them. They suggested that I go to National car Centre that they refer work to. I’m not saying that they are a cartel but they are a cartel.
When my radiator had a hole in it there was no way I was going to National I had dealt with them before (I spent £200 on a fix that did not address the problem and they claimed it did fix the problem, it didnt).
So I did the next best thing and went to a Vauxhall dealer. They would have to deal with these right? Well they did but the whole episode was a complete debacle. In the end one of the engineers had to take photos of my damaged radiator and send it to the Warranty group. Based on the photo they claimed the damage had been caused by a stone hitting the radiator and this is not covered.
I argued this with them for days but they twist and turn and slime their way through the conversation. The whole thing is a complete waste of time they know they are not going to pay a single penny. They are a horrible company to deal with and it would be my pleasure to say bad things about them to anyone who would be willing to listen.
From my first car purchase I learned some very valuable lessons:
1) The real sales process takes place after you have bought the car, this is where they really make money off you.
2) Never deal with The Warranty Group
3) If a warranty and or finance is needed arrange the best deal for yourself, the dealer is acting as a reseller of these financial services and they add a significant premium to them.
4) They will also likely offer other financial services such as life insurance – if you want this again why buy it from a car dealer?
These are just the basics but the information is out there if you only have time to look for it.
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