Keyloggers

There are many malicious threats that can potentially infect your computer such as Malware, Adware, and Trojans. Some of them can be a nuisance – causing ads to pop up all the time or redirecting you to spam web pages all the time. Some of these can be highly malevolent in nature, perhaps one of the worst forms being the key logger.

Key loggers broadly can be split in to two major types. A hardware type which is a component actually installed inside your keyboard, or the software virus type.

While you have great cause for concern if someone has gone to the trouble of putting a hardware key logger in your pc, these days it is perhaps the software virus kind that is all the more worrying for the average computer user. Because they are so freely and cheaply available anyone with an internet connection has the potential to be a victim of this crime.

The crime can be of great concern due to the invasion of one’s personal privacy. Such software can provide the criminal with details of all documents viewed, websites visited, passwords used and access to all online accounts such as email, social networking and perhaps most worryingly Online Banking. Not only is your privacy invaded but this could lead to one of the great fears of modern day life – Identity theft.

Once a thief has your identity they may open accounts in your name, setting up mobile phone accounts, loans and credit cards and generally using your name to run up lists of bills. The effects wreak havoc in the lives of the victim who is forced to spend large amounts of time and money in an effort to try to prove their innocence. Victims must give up working hours, or valued time with friends or loved ones in order to attempt to clear their name.

In many cases a Key logger may sit on an individual’s pc for years and may never be noticed. If the victim leads a typical modern life with a lot of time spent online then it is easy to see that untold damage could be done with just a few hours of key logger data never mind several years of it.

Some viruses have clear signs such as the annoying pop ups, processes slowing down or removal of important files. A well designed key logger will leave almost zero trace. Traces they do leave are often very well disguised.

The Malware industry including Key loggers is a game of Cat and Mouse between the cyber criminals and the IT industry. Because this threat is particularly nasty anyone that spends any deal of time online needs to take the following precautions:

Use the best antivirus software available
Choose a well known brand. When downloading antivirus software be very careful where it comes from as some fake antivirus software actually contains viruses.AVG Norton and Avast are well known and very effective. Trying to save a couple of dollars on internet security is a false economy.
AVG is recommended as its frequent updates help you stay one step ahead, and the scans run nicely in the background without hogging too much of your computers resources.

Always download updates as soon as possible
This includes updates to your virus software, but also your operating system, web browser and any other program that you run. Hackers can take advantage of gateways or loopholes found in these systems and updates are often released to fix such issues when identified.

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Telephone Virus Scam

Online we see malware, scareware and fake virus software all too often. The problem seems to be growing and while the majority of tech savvy individuals can now spot many of these tricks a mile off as more and more people start using the internet new marks become available every day.

Not content with the massive market of online marks Malware and bogus Virus Software companies are taking to high pressure cold calling techniques to get people to download their rubbish – and pay for the privilege.

There are numerous pitches, but they have one thing in common – they sound professional and extremely feasible to anyone who is not technically minded.

One such pitch asks that the user test their computer by going to Start – Run – Then type Prefetch.

Apparently doing so brings up a list of infected files on the computer. This is not the case it simply brings up a list of files in the prefetch directory and have nothing to do with malware.

With a professional pitch combined with the fear that people have of Trojans and Key loggers etc it is easy to see how they can sell this idea to people. They take it one step further with the classic if you pay now you can get at a ridiculous discount but if you do not take advantage of the special offer you pay a ridiculous price. What’s wrong with AVG or AVAST People?

What makes this scam even worse is that when the antivirus software is actually purchased they badge it with a legitimate name ensuring that if further investigation takes place the victim is unlikely to notice that they have something dangerous.

Far from just selling antivirus with high pressure sales calls what they are actually selling is a nice package of malware, adware and key logging software so the chances are they will later hack in to your online banking and empty your bank account as well. Plus they charge £70 for the privilege.

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Ebay Shill Bidder Sentenced

July 2010

Paul Barrett has been sentenced to 250 hours of community service and made to pay £5000 for his ebay scheme of bidding on his own items to increase the price.

Paul a mini bus hire manager was initially investigated after North Yorkshire Trading Standards received a complaint that he had advertised a vehicle on ebay with a false low mileage. On investigation they had found that Barrett actually had two ebay accounts. One of them used for selling goods, the others used to make fake bids on his items to increase the bid.

Using his online aliases to boost sale prices Paul sold two Mercedes vehicles, a Land Rover, a cash till, a refrigerated display unit, a pasty warmer, 3 mobiles and a Camera.
This practice known as shill bidding is fairly common with 14% of respondents in an office of fair trading survey expressing they believed it had happened to them. Ebay spend £6 Million GBP per year in an attempt to control the problem.

Barrett was found to have breached Business Protection from Misleading Marketing Regulations 2008 and the Consumer Protection from Unfair trading Regulations 2008. Laws introduced in the UK to clamp down on internet fraud. Had Barrett been convicted under the fraud act his sentence could have been even more serious.

The judge told Barrett that he only escaped prison because of the relatively small amount of money involved and his previous clean record.

Ebay are said to be pleased with the result and the sentence. At last UK authorities are taking ebay fraud seriously.

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Web Hosting Dangers Exposed

If you are new to the webmastering game chances are you want to keep costs to a minimum. While this is a perfectly reasonable consideration when it comes to choosing your hosting cost is not the main factor. If you are new to the scene then you may have no idea what criteria you should use to select your host or what to look for. Any host you go to will claim to have minimal downtime and the best service and at the end of the day hosting is hosting right? -Wrong!

Here are some of the main dangers of choosing the wrong host.


Your site is deleted from existence

To some this scenario may seem a little farfetched but choose the wrong host and all of your work can go up in smoke with little to no warning. In May 2010 this is exactly what did happen to clients of a company called Volsh. This is a company that claimed to offer the best support and care to their clients. They also claimed they would never sell their client base on but when they were ready to move on they did just that.

When a host “sells you” to another provider it can be a serious inconvenience and if you have multiple domains – a pain in the ass. But in this case once the business along with all the clients had been sold Volsh pulled the plug. They deleted everything. Online businesses ceased to exist at the flick of a switch while the management saved a few coins for their next venture. This is not the first time a host has done this and it will likely not be the last.

When choosing your host find out how long they have been established and find out if they are legitimate registered companies. Some very nice people may offer fantastic maybe even the best support from their garage conversions – but so many of these small companies come and go overnight and you have to ask if it is worth the risk to your domains.


More downtime than uptime

Chances are you are looking in to this seriously because you need your site to promote your business. You need your investment to work for you. When your site is down you are not making money. Perhaps even worse it makes you look unprofessional. Visitors to a broken link may never return.

When evaluating a host ask what their downtime is. It should be less than 0.01%. The trouble is whoever you ask they will claim that it is less than this. So all you can do is try to ensure failsafe methods are in place and they are well established and serious about hosting.

While small hosts can potentially offer better service than some of the big players you need to ask for their technical specifications before you can go ahead with them. Also ask if they can guarantee the uptime and what they will do if they fail to deliver. Under no circumstances should you be paying for hosting that is not taking place.


Once you are signed up you can’t get away

You should be able to cancel any hosting contract when you wish – so make sure you do not have to give long notice periods. The majority of providers would not be so militant so there is no reason to pick one that will.

Even if there is no long term contract, it can still be extremely difficult to move on when you need them to transfer the domain to another provider. You can avoid this scenario completely if you purchase your domain names from another registrar. Transferring the Domain names is a simple process taking minutes and you can guarantee to avoid any problems moving the domains later.

Domain owners risk a similar situation where a web designer develops the site and provides a Content Management System (CMS). The CMS makes it easy for you to change the site yourself, but chances are the designer will insist that since it is their CMS it must be hosted on their servers. This of course is nonsense but unfortunately fairly standard practice. Many domain owners are happy to go along with the deal but some do not fully understand or anticipate being forever dependant on the designer and having to pay them a commission on the hosting until the site is taken down.


Usage Problems

With a well thought out, user friendly control panel anyone with a little technical knowledge can manage their own website. However with a basic hosting system and no support then you may need to be a technical genius. Even if you do consider yourself to be such, without support a single query could stop you in your tracks.

Before signing up it is helpful to establish:

i)  Host offers easy to use functional control panel (set up emails, users, domains, FTP)

ii) Quality support documentation and help is available

It would be easy to assume that a big well known provider will be able to offer the most help while a two man operation will not have the same expertise or time to help. This can be but is not always the case. Sometimes a small company may really go the extra mile to look after its valued customers.

To find out how helpful a company is email them before signing up asking for help and evaluate the response. Consider the potential pitfalls and ask how they can help you avoid them.

Choosing a host can be difficult with the sheer number of options available. One of the biggest mistakes a domain owner can make is to choose based purely on price – hosting is not a commodity product. Since resellers buy the cheapest hosting and sell it at the highest prices this means that you can pay a low price or you can pay a high price but this does not directly correlate with the quality of the provider. Being aware of the dangers of poor hosting services is essential before entrusting potentially valuable domains to a third party.

Update: What to expect from a good host

Written by Marcus Lewis

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Seller Beware

We have all heard the old adage buyer beware – and since the dawn of the internet age this advice has never been more useful.

But if you are a seller on ebay then you also need to beware.

If you accept payment by cheque or credit card it’s easy to see that you may can  lose out through rubber cheques or chargebacks.
But the trouble is paypal is not much if any better.

If a buyer decides to dispute the receipt of the goods or their quality paypal will almost always come down on their side and issue the refund. If a buyer does raise a claim then you are in most cases better off cutting your losses and paying them before paypal get involved because you will likely be wasting your time.

But hey at least you can give them negative feedback – er no your options are leave positive feedback, leave feedback later.

If you are selling on ebay any items for a value of £10+ a good policy is to always send by courier or signed for delivery – if the delivery is not signed for and the buyer disputes receipt you will not have a leg to stand on.

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